In this section you can find the common problems and their solutions:


Print job is not delivered to OptimiDoc


  • User login of job is not assigned to any user.
  • The server is not accessible from workstation.
  • Port 515 (LPR) is not open on a firewall.
  • -> Check Unauthorized accesses


Scan job is not processed


  • Final destination is not reachable or has wrong configuration. Check web log for errors.


OptimiDoc can not be installed on multifunction device


  • The EIP might not be configured properly.
  • Device requires the SSL communication.


Card reader does not read my card


  • You have installed card reader for another card standard.
  • The card reader requires higher version of MFP firmware.


I can not login to the OptimiDoc web interface from another computer


  • OptimiDoc server does not have ports 14265, 14266 enabled on firewall.


For the troubleshooting of problems please use the Diagnostic part.