Activating YSoft SafeQ

Overview

YSoft SafeQ license file is generated by the YSoft SafeQ Activation Portal. YSoft SafeQ requires only an activation key, which is part of the license agreement received after product purchase. After entering the activation key, the license file is available for download from the portal.

The YSoft SafeQ system provides the following information to the YSoft SafeQ Activation Portal during the activation process:

  • Computer ID (an identifier of the host operating system)

  • YSoft SafeQ build number

  • Activation key

The activation process can be either online, if the YSoft SafeQ server has a direct internet connection to the Activation Portal, or offline, by following the instructions provided on the YSoft SafeQ Web Interface. Offline activation can also be used for obtaining the 30-day trial license.

The result of the activation is that YSoft SafeQ is activated with all available features and the web interface no longer prompts for activation. When the license is activated properly:

  • images/s/-3eliqb/8502/404359a7d2ab19c9c7c58d12013124a386b28257/_/images/icons/emoticons/lightbulb_on.svg Activation portal generates the support ID.

  • images/s/-3eliqb/8502/404359a7d2ab19c9c7c58d12013124a386b28257/_/images/icons/emoticons/lightbulb_on.svg The license is automatically distributed across the entire system (all CML and ORS components).

  • images/s/-3eliqb/8502/404359a7d2ab19c9c7c58d12013124a386b28257/_/images/icons/emoticons/warning.svg Activation information is included in the downloaded license in the form of a computer ID and build number used for activation. Each generated license is associated with the computer ID and build used for activation. License re-activation is necessary with every system update.

Activation methods

Online activation

A YSoft SafeQ administrator logs in to the YSoft SafeQ web interface enters the activation key received after purchase and selects the Activate online activation method. After the administrator clicks on the Activate button, the YSoft SafeQ server contacts the activation portal (http://portal.ysoft.com) and tries to activate YSoft SafeQ. If an activation key matches an existing license, the license is encoded and sent to the server. YSoft SafeQ server stores the license and YSoft SafeQ is activated. No restart is required. For further information see the Using the online activation method.

images/s/-3eliqb/8502/404359a7d2ab19c9c7c58d12013124a386b28257/_/images/icons/emoticons/warning.svg Online activation requires direct connection to the Internet.

Offline activation

A YSoft SafeQ administrator logs in to the YSoft SafeQ Web Interface enters the activation key received after purchase and selects the Activate offline activation method. YSoft SafeQ generates an encoded integrity key containing information for activation. The next step required for successful activation is to manually generate the license key at http://portal.ysoft.com/activate. The previously generated integrity needs to be entered in the corresponding field on the Web page. The license key is returned if the integrity key contains a valid activation key. The returned license key can be entered via the YSoft SafeQ web interface which activates the YSoft SafeQ copy. For further information see the Using the offline activation method.

License activation and distribution in YSoft SafeQ cluster

If you are going to install YSoft SafeQ cluster, we recommend that you use the following procedure for smooth and successful activation:

  • Prepare your deployment configuration for the entire cluster environment.

  • Install the first node and activate it by using online or offline activation.

  • All nodes in cluster are automatically considered to be activated if one of nodes is activated.

License upgrade

License upgrade is a process where the currently activated license receives additional devices, features or extended duration of the support. Once the extension has been purchased, new activation key shall be obtained. The new key has to be activated on the YSoft SafeQ web interface so that the key is bound to the existing license. For more information see chapter Upgrade license.

Troubleshooting

YSoft SafeQ is deactivated on following occasions:

  • on Computer ID change (e.g. sysprep or operating system re-installation) - in such a case follow the description from chapter Transferring license to the new HW

  • on version change (e.g. update to 4.0.x version) - in such a case perform online or offline reactivation. License will be updated to newer build number. For more information see article License reactivation.

  • on date expiration (some licenses are time limited) - in such a case all devices will be switched to no-accounting status. Please contact our sales department to obtain license without time limitation.

In case of issues with the license activation, the first troubleshooting step is using the Offline activation method. This method displays error messages returned by the activation server. The information from offline activation are required by Y Soft customer support services when an incident via Service Desk is reported. Each incident needs to contain screenshot of the error message, generated integrity key and description of the steps that were performed prior the activation (e.g. old server has failed and we are trying to activate license on a new server).