After log in, cash desk operator can see list of assigned cash desk which are not disabled. Cash desk can be assigned to operators in Administration web interface#Cashdesks.

In the list you can see basic information of each cash desk:

• Name – name defined for cash desk

• Current balance – balance of cash desk should reflect amount of physical money in cash desk

• Status –
  Opened –  operator who has opened the cash desk and did not close it yet
  Closed  – nobody is operating cash desk, it can be opened and used
  

• Current operator – name of the operator who operates cash desk and did not close it yet

If you want to use any of available cash desk, click Open cash desk. If cash desk was already opened you can get back into cash desk by clicking  Return to cash desk button .

In the top right corner you can see cash desk balance. In order to check last activity in cash desk see Activity log at the bottom of the screen, last five activities are displayed ordered by date and time.

After you are done with currently opened cash desk click Leave cash desk. Cash desk will be properly closed and you will be redirected back to list of cash desks.

List of all activities can be displayed by clicking View all.

Activities on cash desk are sorted by ID, optionally you can filter them by date and type, sort by columns or list through pages. You can also change number of lines displayed on page.

You can return back by clicking Back to <cash desk name> cash desk.

To deposit money to cash desk, follow these steps:

1. Click Deposit into cash desk button, window Deposit money into cash desk will appear

2. Fill in the amount (mandatory) and the purpose (optional)

3. Click Deposit and transaction will be saved

After successful deposit, cash desk balance is increased and transaction is displayed in Activity log.

To withdraw money from cash desk, follow these steps:

1. Click Withdraw from cash desk button and window Withdraw money from cash desk will appear

2. Fill in the amount (mandatory) and the purpose (optional), alternatively use Select everything button

3. Click Withdraw and transaction will be saved

After successful withdrawal, cash desk balance is decreased and transaction is displayed in Activity log.

Cash desk closure is used for financial closure (e.g. at the end of the day). It can be performed by following these steps:

1. Click Perform cash desk closure button at opened cash desk screen

2. In following screen, click Perform closure button to proceed closure

When closure was performed, closure report appears with the list of operations on cash desk since last closure. Here you can see or reprint receipts for operations performed on customer accounts. Also whole report can be printed by clicking Print closure button.

List of all closures performed by currently logged in operator for all assigned cash desks can be viewed by clicking Closures in top page menu.

Optionally you can filter closures by date and time, by cash desk or operator, sort or list pages with closures. To see details of certain closure click View on right side of selected line.

You can open customer account by:

• Entering username – enter user’s name to the field and click Open button. Writing down the first character cash desk will display list of users who match written string.

• Identify user with card number – you can also identifying user by card (in case card is assigned to him) by following these steps:

  1. Click Identify user with card, window "Enter card number" will appear

  2. Swipe users card on reader attached to the computer
     or

  3. Enter user's card number and click Open

When user has been successfully identified, customer account screen is displayed.

After opening customer account, account details are displayed and operator can perform various actions which are described below. List of action buttons depends on cash desk type, general or merchant.

Clicking Close customer account will redirect you back to cash desks.

To deposit money to customer account, follow these steps:

1. Click Deposit button and window Deposit money will appear

2. Fill in the amount you want to add to customer personal balance

3. Click Deposit and transaction will be saved

4. When deposit is processed deposit receipt is displayed with receipt number, cash desk name, customer name, deposit amount and date.
   Print receipt by clicking Print receipt button or close without printing by clicking Close button.

After successful deposit account balance and cash desk balance are increased and transaction is displayed in Activity log.

To withdraw money from customer account, follow these steps:

1. Click Withdraw and window Withdrawal money will appear

2. Fill in the amount you want to withdrawal from customer account, alternatively use Select everything button

3. Click Withdraw and transaction will be saved

4. When withdrawal is processed deposit receipt is displayed with receipt number, cash desk name, customer name, deposit amount and date. Print receipt by clicking Print receipt button or close without printing by clicking Close button.

After successful withdrawal account balance and cash desk balance are decreased and transaction is displayed in Activity log.

To increase balance of customer's virtual account, follow these steps:

1. Click Increase virtual balance, window Increase virtual balance will appear

2. Select merchant of virtual account

3. Fill in amount

4. Click Increase virtual balance, virtual balance will be increased

After successful increase virtual of appropriate merchant is increased, cash desk balance didn't change and increase isn't displayed in Activity log.

To decrease balance of customer's virtual account, follow these steps:

1. Click Decrease virtual balance, window Decrease virtual balance will appear

2. Select merchant of virtual account

3. Fill in amount

4. Click Decrease virtual balance, virtual balance will be decreased

After successful decrease virtual of appropriate merchant is decreased, cash desk balance didn't change and decrease isn't displayed in Activity log.

Cash desk operator can refund all charged transactions on customer account if refunding is allowed in Administration web interface#YSoftPaymentSystem

To refund transaction, follow these steps:

1. Click Refund to display operations for refund. Operator can filter list of displayed operations.

2. Select operation for refund by clicking Refund button. Refund operation details will be displayed.

3. Enter the amount for refund, optionally use Select everything button, enter the reason and click Refund button
   When operation was already partially refunded you can refund the rest or part up to remaining amount.

4. When refund is processed Refund receipt is displayed with receipt number, cash desk name, customer name, claimed for, reason, refunded amount and date.
   Print receipt by clicking Print receipt button or close without printing by clicking Close button. 

After successful refund account balance is increased, cash desk balance didn't change and transaction is displayed in Activity log. 

Redeem voucher

1. Click Redeem voucher button and window Redeem voucher will appear

2. Enter voucher code and click Redeem button 

After successful redemption personal balance is increased, voucher code is deactivated and transaction isn't in cash desk Activity log.
 

Cash desk operator can see also transaction history for opened customer account, in case this feature is enabled for particular cash desk which you are operating in.

Click Customer history button and list of all transactions performed for this account will appear.

Optionally you can filter, sort or list pages with transactions