Support ID

Support ID is a unique identifier of every YSoft SafeQ installation. All orders related to the installation are associated with one Support ID. Every Support ID is bound to the computer where the first activation has been done. In case the customer orders additional features or devices, the activation code from the new order needs to be used at the same server as before, otherwise the new features or devices will not be successfully added. In case of server cluster, all activation codes need to be applied at the Master server.

Support ID can be found by following means:

  1. In the YSoft SafeQ web interface on dashboard.

    images/download/attachments/21973360/SupportID.png

  2. In the YSoft SafeQ web interface in the System Information tab / License information section.

    images/download/attachments/21973360/support_id.png

  3. Y Soft partners can find the support ID in the Service Desk in the list of registered installations.