Support information
At A Glance
Support information
Support information dialog can be found on web interface: YSoft SafeQ version widget > Support information. This dialog contains information for customer support in the case of any trouble .
A custom support information can be added to this page by editing value of customSupportInformation configuration property in system settings.
System information
System information tab contains up-to-date detailed information about installed YSoft SafeQ.
List of system information
Version | Information about SafeQ version |
Components | Section contains information about each system component - its current version and install date and also its update history. Information is parsed from the SAFEQ_DIREDTORY/conf/version.conf file that is managed by YSoft SafeQ installer package. |
License | Information about SafeQ license |
SLA | Information about SLA |
Licenced features | Information about licenced feature, expiration status and validity |
Licenced items | Information about licenced items, amount of licenced and currently used items |
System | Information about OS, disk space and SafeQ installation directory |
Database | Information about SafeQ database |
Cluster | Information about SafeQ cluster |
Services | Information about SafeQ service status |
Devices | Information about devices, terminals, drivers and queues |
Devices groups | Information abou devices groups |
JVM settings | Information about JAVA memory, etc. |
Support information download
Information for customer support can be downloaded by clicking button Download support information. Downloaded zip file contains CML configuration files and file with system information.