At a Glance

Downloading terminal logs

Follow these steps to download terminal logs:

NOTE: In order to download logs, the terminal must be in Debug mode.

1

Save and run the utility for downloading terminal log files in any convenient folder (for example, c:\safeq).

NOTE: Contact the Customer Support Services when you don't have the utility.

NOTE: When you run the utility, logs will be downloaded to this location.

2

When the utility asks for the terminal IP address, enter the IP address of the terminal whose logs you want to download.

The utility downloads the log files to the folder you specified. The logs are identified by the terminal’s IP address (for example: 10.0.10.202.log).

Ping other devices

Follow these steps to ping devices other than the server.

NOTE: This procedure pings devices accessible via uplink connection; it cannot detect devices “behind” the terminal.

1	Display the Service menu and touch Diagnostic utils.
2	Touch Ping.
3	Enter the device‘s IP address in the format shown in this example and touch OK. 10.0.1.1 is entered as 010 000 001 001.
4	If the connection is unsuccessful, check to see if the IP address displayed on the screen is the correct address for the device. If the IP address is correct, proceed to step 5. If the IP address is not correct, enter the correct IP address; then ping again. If the ping fails again, proceed to step 5.
5	Check troubleshooting information at the Y Soft 24/7 help desk website: http://helpdesk.ysoft.com.