Troubleshooting CRS Enterprise installation

This section describes basic problems that may occur, their possible causes, and suggestions for solutions. This section will be continually updated as necessary. This section does not include all possible failures and their solutions.

1

If MS SQL server cannot be installed or if the following error appears when you try to access the Reporting Service:

Description: An unhandled exception occurred during the execution of the current Web request. Review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: The current identity (NT AUTHORITY\NETWORK SERVICE) does not have write access to 'C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files'.

Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[HttpException (0x80004005): The current identity (NT AUTHORITY\NETWORK SERVICE) does not have write access to
'C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files'.]
  System.Web.HttpRuntime.SetUpCodegenDirectory(CompilationSection compilationSection) \+11329385
   System.Web.HttpRuntime.HostingInit(HostingEnvironmentFlags hostingFlags) \+356
\[HttpException (0x80004005): The current identity (NT AUTHORITY\NETWORK SERVICE) does not have write access to
'C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files'.\]
   System.Web.HttpRuntime.FirstRequestInit(HttpContext context) \+11294470
   System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context) \+88
   System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) \+11168168
*Version Information:* Microsoft .NET Framework Version:2.0.50727.3603; ASP.NET Version:2.0.50727.3082

Possible solutions to the problem:

  1. Open a command prompt.

  2. Navigate to: C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727

  3. Run this command: aspnet_regiis.exe -i

2

If you export reports to MS Excel for accounting print costs, it is necessary to have a user named safeq_reporter in the relational database. This user must have a password and access rights to the CRS database yBoxDBCDC).

3

If CRS installation or update fails, you can set up log files to include detailed log messages. Using a text editor with UTF-8 support, open the file InstallPackages\deployer\scripts\log4j-deployment.xml. In the section shown here, change the value debug to trace:
<root>
<level value="debug" />
<appender-ref ref="log_app"/>
<appender-ref ref="console_app"/>
</root>

Save the file and run the installation procedure again. The log file now includes detailed log messages (for example, output resulting from executing third-party tools and programs for installation of cube, reporting services, etc.).