Troubleshooting HTTPS Web interface
Problem: SafeQ client - Windows cannot validate certificate
Windows client does not work with invalid HTTPS certificate. It displays following error message:
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Solution:
Verify that certificate is valid in browser. This certificate must be issued to server address, must have valid CA and valid timestamp. Otherwise it will be evaluated as invalid.
It is possible to use following steps to import self-signed certificate:
1 | Open Internet Explorer and open HTTPS URL of SafeQ server. In case of default installation it will be: https://<safeq_server_ip>/. Internet Explorer will display security warning. Click Continue to this website.
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2 | Internet Explorer will display SafeQ web. Certificate is not valid. Click red Certificate Error button.
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3 | Click View certificates.
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4 | Certificate should be issued to server IP. Click Install Certificate... button.
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5 | Click Next button, when Certificate Import Wizard are displayed.
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6 | Select Place all certificates in following store and click Browse button.
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7 | Select Trusted Root Certification Authorities and click OK button.
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8 | If Certificate Authorities is selected click Next button.
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9 | Click Finish button to complete Certificate Import.
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10 | You'll see security warning. Just click Yes button.
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11 | An information about successful certificate import will be displayed.
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Problem: SafeQ client - Mac OS and invalid certificate
1 | Mac client works with HTTPS and invalid certificate, but it will display warning about invalid certificate. Click Continue button to display UI.
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2 | Click Show Certificate to display information about certificate. It is possible to add certificate to trusted certificates, but warning about invalid certificate will be displayed also next time when user log to his Mac OS machine.
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