Upgrade from YSoft SafeQ 4 to YSoft SafeQ 5 - ORS

ORS migration procedure

For each YSoft SafeQ 4 ORS that you wants to migrate perform following steps:

1

Download ORS installation package from Y Soft Partner Portal.

2

Configuring the safeq-ors.ini file

Prepare safeq-ors.ini according to Installing YSoft SafeQ ORS description with following exceptions:

  1. Parameters for safeq-ors.ini can be taken from backup-ed configuration files of ORS server.

  2. Set attribute deleteCacheAfterUpdate=1

  3. Leave localGUID= attribute empty (will be used the same guid as for YSoft SafeQ4)

3

Start the installation by running installORSv2-exe.cmd

4

When you complete the configuration and installation procedures, check to be sure the YSoft SafeQ ORS server service is running. On the YSoft SafeQ ORS server, open Services (for example: Start > Run > services.msc) and check the following services:

  • YSoft SafeQ ORS

  • YSoft SafeQ ORS Web Service

  • YSoft SafeQ Terminal Server (only if installed)

For more intensive check, proceed with YSoft SafeQ ORS Health Check.

Troubleshooting the installation process

In case that ORS installation is failing, search the following places for more information about the failure:

  1. Install-ORS.log

    • log is created in the directory with ORS installation packages

  2. application event log

    • see the log on a computer where ORS installation has failed. Some MSI Installer related messages may be logged here

  3. cml.log

    • log is stored in folder <SafeQ_dir>\logs that can be located on the CML server, which was specified in safeq-ors.ini ServerIP field

  4. ors.log

    • log is stored in folder <SafeQ_dir>\logs that can be located on the ORS server. Check this log if installation was successful but ORS server is can not start