YSoft Mac OS Client 2.x - troubleshooting

"SafeQ connected network printer" is not visible

Problem:

User could not see "SafeQ connected network printer" when adding new printer in section Advanced - Type.

Correct situation:

User can see "SafeQ connected network printer" option as displayed below.

images/download/attachments/21955670/Screen_Shot_2012-10-05_at_9.06.17_AM.png

Diagnostic:

Open Terminal window and type following command:

/usr/libexec/cups/backend/sqport

Expected output:

network sqport "Unknown" "SafeQ connected network printer"

images/download/attachments/21955670/Screen_Shot_2012-10-05_at_9.11.20_AM.png

Possible errors:

No such file or directory 

  • Reason: Client is not installed.

  • Solution: Install client again.

Permission denied

  • Reason: Incorrect permission. User is not able to execute printing backend.

  • Further diagnostic - type following command:

    ls -l /usr/libexec/cups/backend/sqport

  • Possible solution: Reinstall client.

Client UI is not starting after login

Diagnostic:

Check version of installed Java. Open Terminal window and type following command:

java -version

images/download/attachments/21955670/Screen_Shot_2012-10-05_at_9.24.48_AM.png

Expected behaviour:

Terminal shows following line: Java version 1.6.0_35

Solution:

If Java is older than 1.6.0_35 then you need to upgrade installed Java. Restart computer after Java upgrade. Client reinstallation is not required