YSoft SafeQ CML services

Check that following services are running on all the nodes that are members of YSoft SafeQ Cluster:

• YSoft SafeQ CML

• YSoft SafeQ CML DBS (only if SafeQ Cluster is installed)

• YSoft SafeQ LDAP Replicator Service (only if LDAP connection is required)

• YSoft SafeQ Terminal Server (only if Terminal Server is installed)

• YSoft SafeQ Web Interface

• Database server (YSoft PostgreSQL or MSSQL)

Internal SafeQ CML services

Check that following internal services are running on all the nodes which are members of YSoft SafeQ Cluster. Status for all the internal services can be found in the YSoft SafeQ Web interface in section System Information (please see attached screenshot)

•  TCP/IP Print Server on CML (SafeQ Port)

•  TCP/IP Print Server on CML (LPD)

•  Server Terminal UDP Identificator

•  SafeQ Terminal Listener

•  Enterprise Server Balance

•  Communicator

•  Enterprise Server Synchronization 

Database Synchronization

Note: this topic applies to cluster installation only

It is needed to check that the records are correctly replicated between databases in YSoft SafeQ Cluster. Checks must be done on all the nodes of the YSoft SafeQ Cluster.

Please see System information section on SafeQ web interface. The database replication pool should not show high numbers (hundreds or thousands) related to replication of High/Medium/Low priority records. The numbers in these columns should increase and decrease in a short time period.

Please see below example screenshots showing the number of records that needs to be replicated from TEST-CML1 node to TEST-CML2.

To see the number of records waiting for the nodes nodes use the View function in the top of the System information section. Please note that you should do these checks on all the nodes web interfaces.

How to test: Create new user on first CML node web interface.

Expected result: Verify on second CML node that same user is displayed on web interface.

Spooler

SafeQ spooler is by default located under path <SafeQ_dir>\server\spool.

•   Check that jobs are deleted accordingly to SafeQ settings from the spooler folder.

•   Check that there is enough free space on the spooler hard-drive (more than 10GB on all partitions used by SafeQ)

•   Follow these checks on all the Ysoft SafeQ Servers in Cluster.

Note: Favorite jobs remain in spooler folder until removed by user. Favorite jobs are stored separately from other print jobs.

Database integrity

Check the Database integrity widget for any duplicate entries in the system.